Quality healthcare is a key part of people’s right to health and dignity, yet access to high-quality care can be limited by legal, social and economic contexts. There is limited consensus on what domains constitute quality in abortion care and the opinions of people seeking abortion have little representation in current abortion quality measures. In this qualitative study, we conducted 45 interviews with abortion clients in Mumbai, India, and in Eldoret and Thika, Kenya, to assess experiences with abortion care, definitions of quality and priorities for high-quality abortion care.

During the COVID-19 pandemic, women globally face compounded barriers to accessing safe abortion care. The de-prioritization of sexual and reproductive health services including abortion care, overwhelmed health systems, restrictions on movement and fear of visiting health facilities have all created additional challenges for women to safely end a pregnancy. However, recognizing the need to adapt to ensure women have access to the care they need, this crisis has sparked innovation among IPPF Member Associations. They developed new approaches to reach women with safe abortion information and care, while keeping women’s choice and quality of care at the centre of their work.  This document illustrates some of the innovative approaches used to ensure continued access to quality abortion care during the pandemic.